Refund & Cancellation Policy

This policy applies to subscriptions and wallet top-ups purchased from WORO.

Cancelling a subscription

You may cancel at any time from the Billing screen in the app, or by emailing [email protected]. Cancellation stops the next renewal. Your workspace keeps full access until the end of the billing period you have already paid for.

Refunds on subscriptions

Monthly subscription fees are charged for the period ahead and are not refunded on a pro-rata basis for a part-used month. If you were charged after cancelling, or charged twice for the same period, we refund that charge in full.

Refunds on wallet top-ups

Wallet balance pays for usage beyond a plan's allowance — messages, calls, AI generation and storage. Unused wallet balance is refundable on request to the original payment method. Balance already consumed by delivered usage is not refundable, because the underlying cost has been incurred with carriers and vendors on your behalf.

Service failure

If WORO fails to deliver a paid service and we cannot put it right, we refund the amount charged for it. Tell us within 30 days at [email protected].

How refunds are paid

Approved refunds are issued to the original payment method. We process them within 5–7 business days of approval; your bank or card issuer may take longer to show the credit.

Contact

Any question about a charge: [email protected]. See also Contact.